Fowwing incident once again illustrates the fact that DTH operators need to educate their ground level service people. You are spending millions on advertisements but you are not understanding the impact of "word of mouth" publicity (good/bad) by your subscribers if you fail to provide even basic service. Message: Need for improvement of custome care service at ground level.  Airtel DTH Subscriber details: Name: Bhawani Singh Shekhawat Customer ID: 3000503231  Complain No:: 982976  Cell No:: 9928136212 I need your help again, as last time due to your efforts, Airtel did install the digital TV at my home on March 20th 2009, and everything worked fine till August 20th 2009. Now here comes the problem, when my parents went to recharge this account they said our account has negative balance of 1650Rs. On further calls to Airtel customer service from US, it turns out that even when they provided us the service for five months, they never activated our Samsung-Airtel offer. When I gave them the serial number and the pin, customer service guy said that the serial number & pin I gave them were stolen (How can that be???). My parents have the original purchase bill & the card, and we used the same information to start the service at first place. I filed a complain, but no reply from them yet. I would appreciate if you can help us resolve the issue, as we like the service and want to continue with them. But, I do not want to pay for something which they promised (Airtel service for 5 months). I can send you the serial number & pin for samsung offer if you need. Request to Airtel DTH people: You are responding so quickly to customer complaints. Please solve this problem also. Please mail your detailed reviews, Ratings, advice and complaints on Dish TV, Tata Sky, Big TV, Airtel Digital TV and Sun Direct DTH services to me. I will publish them in this blog which will be beneficial for new subscribers in taking better decisions.  … [Read more...]