Customer: Sikha RoyAlipore Central Jail Quaers 2/1A, Biplabi Kanai Bhattacharyya SaraniAlipur, Kolkata - 700027Phone: (033) 2448 8411Mobile: 9339773197email: ritroy@sify.com Customer information: Scheme: Rs1790Serial: 3110831751714077Customer ID: 3001638810Order No: 1023645 Bad experience with Airtel Digital TV DTH:I like to share my experience about Airtel Digital TV with you. 06 October 2009:I put my details on their e-form, available on their website, for inquiry. 07 October 2009:03:30PM: Their representative called (No: 01204007610) me and took my detailed address and route direction.04:45PM: Another man called (No: 9874144244) from their Kolkata office, confirmed my address and asked for my suitable time to send their representative to my home. He also the package I wanted. I choose Rs1790/- package.06:30PM: Their representative came to my home and handed me the 1790 Activation Kit. When I opened the pack, I saw the voucher was of Rs1750. The representative assured me to e-recharge the rest forty rupees when he would return his office. So, I made full payment.09:30PM: I called their customer care (No: 18001028080) to book the installation. They took my address, generated the customer ID (3001638810) and scheduled the installation on 09 October 2009 at 09:00AM. 09 October 2009:11:00AM: As no one came for the installation, I called the customer care. They told me that my installation was not booked properly as Rs40/- e-recharge was still due. They advised me to make the e-recharge first and then to book the installation again.11:15AM: I called their Kolkata Office for e-recharge. They told me they can e-recharge only after the installation done. 10 October 2009:10:00AM: I mailed them stating the whole event. 11 October 2009:Received a reply, acknowledging the receipt of my mail. 12 October 2009:Received no reply. 13 October 2009:Received no reply.I don't know what I shall do now.Thanks and Regards Sikha RoyAlipore. … [Read more...]